FAQ's

How long does it take for an order to arrive?

This depends on the product ordered. If the description says USA shipping, the shipping should take less than a week. However, often times we run low and stock or the item has to come from abroad and wait times may be 2-4 weeks (15 business days or more). Please email us at info@Penelopei.com to check on your order.

Do you accept exchange for a different size?

If you selected the incorrect size of an item, unfortunately we cannot do an exchange because each item is custom-designed for each customer.

What do I do if I receive the wrong item or my item is defective?

If this happens, we are truly sorry. Please email us at info@Penelopei.com and tell us your order number and how we messed up.
We will take care of you and cover all costs of getting you the right item. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!

Do you ship internationally?

How do I track my package?

You can check on the status of your order at any time by emailing the customer support desk at info@Penelopei.com or going to https://www.17track.net/en and enter your Tracking number to track your package.

MONEY BACK GUARANTEE

RETURNS & EXCHANGES

PLEASE NOTE: We do not offer refunds or exchanges unless the item is damaged or broken*

Basic Refund Policy

Threads King sells a number of products. We have a very strict refund policy. Here are the basics for our refund policy:
- Items can be returned ONLY if they are broken or damaged upon delivery: All items have a full 60-day refund guarantee if the item was sent to you as damaged or broken. We will need to see picture evidence to prove that your item was indeed sent to you as damaged or broken. This is also inclusive of shirts.
PLEASE email us at info@Penelopei.com to see if you are applicable for a refund or exchange

Don't Take Our Word For it! Here's What Our Customers Think:

“I could not be hapier with my experience at VerDeals.The premium products, customer service, and overall buying experience was just excelent. whenever I need to find deals for products that focused on my passions, or as a gift for someone else, I will always come back to VerDeals. Thank you! ” - Cory Jefferson, New York City
“I have a bunch of gratitude towards the staff at Verdeals. when I needed for loved ones,the outstanding customer service here always helped me find high quality products that seemed tailored to their lifestyle. my husband loves his fishing hook setter, and my 6 month old daughter uses her magic pacifier all the time! thanks so much, I will be coming back ” - Michelle Austin, Irvine
“I've purchased many products from VerDeals over the past few years. Honestly, this company has become my primary source for products that complement either my own lifestile, or a friends. the are always top-notch,and their customer service has repeatedly exceeded my expectations ” - David Rossland,San francisco